FrEQUENTLY ASKED QUESTIONS

We offer individual, couples, and family therapy sessions.

Dr. Drew DeClerck has experience with adults.

Chang Chen has experience working with adolescents as young as 13 years old, as well as adults.

Please see the Rates & Membership header for services offered and our rates.

Yes! Both of our PhD-trained psychologists have experience with couples therapy.

Please see the Rates & Membership header for services offered and our rates.

Yes!

Chang Chen has experience working with adolescents as young as 13 years old, as well as adults.

Yes!

If you book a virtual appointment with us, you will receive a secure Telehealth link to your inbox prior to your session.

There is no difference in the rates between in-person and virtual (Telehealth) sessions.

The easiest way to book an appointment is through our website. Click on any of the ‘BOOK NOW’ buttons.

If this is your first time booking an appointment with us, you will be prompted to register a profile with us.

If you are booking our complimentary 15-minute (virtual only) initial consultation, you will not need to provide a payment method to complete the booking.

If you are booking any other service, you will be required to provide a payment method to complete the booking.

You can also book an appointment via email at appointments@lawsoncollab.com or by calling us at (587) 374-0791.

Our policy is 24 hour notice for cancellations in order to avoid being charged the appointment fee.

You will receive up to two (2) reminder emails prior to the appointment date, including a final reminder email 48 hours prior to the appointment time.

You can cancel your appointment online via our booking portal. Simply click on the ‘X’ at the upper right corner of the appointment details box for the corresponding appointment.

You can also cancel by emailing us at appointments@lawsoncollab.com or by calling us at (587) 374-0791

For individual therapy, we offer 25, 50 and 80-minute sessions.

For couples and family therapy, we offer 50 and 80-minute sessions.

No, you do not require a doctor’s note to see one of our psychologists for therapy.

Yes!

All of our psychologists are registered and in good standing with the College of Alberta Psychologists (CAP) which is a requirement for insurance reimbursement.

We recommend contacting your health insurance provider to see if psychological services is covered under your plan.

At the moment, we do not directly bill health insurance companies. We are working to make this a feature of Lawson Collab in the coming months.

 

There is no cost, however you are required to have a physician (GP) fax a referral to Lawson Collab.¬† You’ll also need to bring a valid Alberta Personal Health Card in order to see our staff psychiatrist.

Appointments with our staff psychiatrist will not be booked until we receive a faxed referral from a physician (GP).

Please feel free to discuss this topic more during our complimentary 15-minute (virtual only) initial consultation.

No.

How we work here at Lawson Collab is you would need to become a client first, then book at least one (1) full 50-minute session with our psychologist for background and history taking. From there, if our psychologist determines that a referral over to our staff psychiatrist is beneficial or necessary, we will do so at that time.

Our staff psychiatrist aims to see clients within 3 weeks of receiving a faxed referral letter from your family doctor.

Yes we do!

Currently, our psychologists are available most evenings with the last appointment at 7:00pm MST, as well as on Sundays from 12:00pm – 4:00pm MST.

Please click on any of the ‘BOOK NOW’ buttons to view our psychologist’s calendars.

Please note: If you are a new client of Lawson Collab, you will need to register a profile first before gaining access to our psychologist’s calendars.

Our address is 534 23 Ave SW, Calgary, AB T2S 0J5, located in the Cliff Bungalow/Mission community.

We are located on 23 Ave SW which is unmetered and has a 2 hour limit for parking.

Yes!

We are located just a 3-minute walk from corner of 23rd Ave SW and 4th Street SW, which is a stop for three bus routes: #3, #17, and #449.

As we are a residential property, we kindly ask that our clients remove their footwear once inside the main door.

There is a bench for seating and a shoe rack to place your footwear.

We have free Lawson Collab-branded socks for you to wear and keep if you are not wearing socks with your footwear.

During hours outside of 9:00am – 5:00pm, we may lock the main entrance door. Kindly ring the doorbell and a member of our team will greet you momentarily.

Finally, as our guest, we welcome you with your choice of coffee, tea or bottled water – again, if you’d like!

No, it does not. You would need to attend at least one (1) full 50-minute session with our psychologist for background and history taking.

This is an opportunity for you to get to know our psychologist, and for you to share a bit about what you’d be looking to get out of therapy.

In return, our psychologist will share their relevant experience with you and discuss next steps if you’re interested in continuing with us.

Sometimes the Telehealth link goes to spam folders. Please check there first if you cannot locate the email in your general inbox.

If you cannot locate in a spam folder, please email us at appointments@lawsoncollab.com indicating you have not received your Telehealth link and we will happily try again.

No, we do not offer a sliding scale for our fees.