FrEQUENTLY ASKED QUESTIONS

We offer individual, couples, and family therapy sessions.

Yes!

Yes! Our clinic sees clients as young as 12 years old.

Yes we do!

Before your virtual appointment, you will receive a secure Telehealth link from us sent to your inbox.

The easiest way is through our website. Click on any of the ‘BOOK NOW’ buttons.

If this is your first time booking an appointment with us, you will be prompted to register a profile first.

You can also book an appointment via email at appointments@lawsoncollab.com

Cancellation Policy: Lawson Collab adheres to a 24-hour cancellation policy. Clients are responsible for charges incurred for appointments not cancelled within this timeframe (late cancellations), including instances of no-shows. Appointment reminders will be emailed to clients up to 48 hours before the scheduled appointment.

Refund Policy: If you have prepaid for a service and are unable to attend the scheduled appointment, and have provided at least 24 hours notice, Lawson Collab offers two options: a) refund the service cost to your original payment method, or b) reschedule the appointment and apply the prepayment to the future appointment. Refunds will be processed promptly on the day of cancellation, with funds typically appearing on your payment method within 10 business days.

You can do so online via our booking portal. Simply click on the ‘X’ at the upper right corner of the appointment details box.

You can also cancel by emailing us at appointments@lawsoncollab.com

For individual therapy, we offer 25, 50 and 80-minute sessions.*

For couples and family therapy, we offer 50 and 80-minute sessions.

*Effective August 1, 2024 we are removing the 25-minute therapy service.

No, you do not require a doctor’s note.

Yes!

All of our psychologists are registered and in good standing with the College of Alberta Psychologists (CAP) which is a requirement for insurance reimbursement.

We recommend contacting your health insurance provider to see if psychological services is covered under your plan.

At the moment, we do not directly bill health insurance companies. We are working to make this a feature of Lawson Collab in the coming months.

 

There is no cost. You are required to bring a valid Alberta Personal Health Card in order to see our staff psychiatrist.

Clients who do not present a valid Alberta Health Card will have their appointment cancelled.

No.

How we work here at Lawson Collab is you would need to become a client first, then book at least one (1) full 50-minute session with our psychologist for background and history taking. From there, if our psychologist determines that a referral over to our staff psychiatrist is beneficial or necessary, we will do so at that time.

Our staff psychiatrist aims to see clients within 6 weeks of receiving a faxed referral letter from your family doctor.

Yes we do!

Currently, our psychologists are available most evenings with the last appointment at 7:00pm MST.

Dr. Chang Chen has the occasional Saturday afternoon availability, which you can book directly with the clinic at appointments@lawsoncollab.com (Saturday availability is not shown on our clinic booking portal).

Please click on any of the ‘BOOK NOW’ buttons to view our psychologist’s calendars.

Please note: If you are a new client of Lawson Collab, you will need to register a profile first before gaining access to our psychologist’s calendars.

Our address is 534 23 Ave SW, Calgary, AB T2S 0J5, located in the Cliff Bungalow-Mission community.

We are located on 23 Ave SW which is unmetered and has a 2 hour limit for parking.

Yes!

We are located just a 3-minute walk from corner of 23rd Ave SW and 4th Street SW, which is a stop for three bus routes: #3, #17, and #449.

As we are a residential property, we kindly ask that our clients remove their footwear once inside the main door.

There is a bench for seating and a shoe rack to place your footwear.

We have free Lawson Collab-branded socks for you to wear and keep if you are not wearing socks with your footwear.

Kindly ring the doorbell and a member of our team will greet you momentarily.

Finally, as our guest, we welcome you with your choice of coffee, tea or bottled water – again, if you’d like!

No, it does not. You would need to attend at least one (1) full 50-minute session with our psychologist for background and history taking.

This is an opportunity for you to get to know our psychologist, and for you to share a bit about what you’d be looking to get out of therapy.

In return, our psychologist will share their relevant experience with you and discuss next steps if you’re interested in continuing with us.

Sometimes the Telehealth link goes to spam folders. Please check there first if you cannot locate the email in your general inbox.

If you cannot locate in a spam folder, please email us at appointments@lawsoncollab.com indicating you have not received your Telehealth link and we will happily try again.

No, we do not offer a sliding scale for our fees.